Returns & refunds

You have 30 days from the day your order is delivered to return it for a full refund.

It does not need to be unopened. Use it, charge it, strap it on. If it isn't for you, send it back. There is no restocking fee.

How to start a return

Email support@genvia.store with your order number. We'll reply within one business day with return instructions and an address. Please don't ship anything back before you've heard from us — we can't guarantee we'll be able to match an unannounced package to your order.

Return shipping

You cover return postage on a change-of-mind return. We cover it if the item arrived damaged, faulty, or wrong.

Refund timing

Once your return arrives and we've checked it in, we issue the refund to your original payment method within 2 business days. Your bank or card issuer usually takes another 3–10 business days to post it. We refund the full purchase price, including any shipping you paid.

Damaged, faulty, or wrong item

Email us a photo within 30 days of delivery and we'll send a replacement. You will not need to return the damaged unit first.

If your order is late

Delivery normally takes 4–7 days after a one business day processing window. If your order has not arrived by day 14, email us and we will refund you in full or send a replacement — your choice.

Cancellations

If you email us before your order ships, we'll cancel it and refund you in full. Once it has shipped, treat it as a return.

Exceptions

We can't refund an order that has been deliberately damaged, or a return that reaches us more than 30 days after delivery. If something unusual has happened, email us anyway — we'd rather sort it out than hide behind a policy.

Questions

Email support@genvia.store. We aim to reply within one business day, and if we're going to take longer than that, we'll tell you.